Below is a list of commonly asked questions about Wellness Nutrition refunds information. We do our best to provide an answer to all questions, but if you are still unsure on something, please get in touch with us.
If you are after information regarding shipping, you can find everything over on our shipping policy page.
Customer satisfaction and experience is our highest priority at Wellness Nutrition, so we try to make our returns and refund policy reflect that.
All our refunds are structured in accordance with the Australian Consumer Law.
If you change your mind or are simply unhappy with the product you purchased, feel free to return the unopened product to us for a full refund within 30 days of purchase. Please make sure you provide a receipt for proof of purchase. Please note, shipping must be covered at the customer's expense.
Unfortunately, these things do happen. If the products you received are damaged or faulty, please notify us within 7-14 days of purchase. Make sure to retain your receipt and provide clear evidence that your purchase is either damaged or faulty.
If you change your mind or are simply unhappy with the product you purchased, feel free to return the unopened product to us for a full refund within 30 days of purchase.
Please note this doesn't cover shipping costs, and this will be at your expense.
Some situations where we may refuse to offer you a refund include:
Wellness Nutrition reserves the right to refuse a refund at any time in accordance with Australian Consumer Law.
No dramas, please contact us and provide us with your order number, full name, and reason for returning the product.
In some situations, we may ask for photos of the product or other additional information to confirm the validity of the return.
If you believe you received an incorrect product, please contact us as soon as possible and we will get this sorted for you.
Please note although these matters are an unfortunate occurrence, replacement products will not be shipped until return pick-up confirmation is received by the selected courier service.
All incorrect product return labels will be paid by Wellness Nutrition.